Script For A Short Video Interview

by Patrick Liew on August 20, 2019

Script For A Short Video Interview

1. Please share one most effective way or best practices to improve your ROI on the areas of AI, IoT, BPO for strategic business growth.

The world of business is undergoing a sea change.

Advanced technology and globalizing of value chains, including business process outsourcing (BPO), have made the world increasingly more interconnected and interdependent.

With the rise of technology such as AI, IoT, and Smart Cities, consumers will become even more intertwined and integrated together.

The world is becoming a networked village.

Online and offline channels are not only integrating rapidly, they are redesigning traditional businesses, borders and boundaries.

The resulting dynamics have made a permanent shift on how you market to your customers, win their hearts and minds and cultivate their respect, trust, affection and loyalty.

For example, as infocommunication network becomes more pervasive and ubiquitous, customer’s expectation of faster response time will increase.

The best way to respond to expectation is to be proactive in engaging customers through advanced technology.

Stay ahead of the curve in helping customers meet needs as when they arise, and even before customers are aware of their needs.

To improve bottom lines, businesses in the fourth industrial revolution need to provide what we called in GEX Ventures, ahead-of-the-curve and on-demand services.

Customers in a networked village may not know what they want.

They can also be wrong about their real needs.

In a fast-changing landscape, they may not be able to keep track of advancement and progress.

There may be better solutions and services that they are not aware of.

Entrepreneurial leaders such as the late Steve Job, Mark Zuckerberg, Jeff Bezos, and many others offer services that may seem to be ahead of time.

They can’t control time but they can manage timing by managing and transforming customer needs.

They learned how to turn the right time to buy their products and services to “here and now.”

For example, Steve Job had sold products that had never existed and which the customers didn’t even know they needed.

Think, what are tomorrow’s business challenges you need to resolve from today?

What are tomorrow’s business opportunities that you can capitalise upon from today?

2. What are the biggest obstacles for companies to embark on Strategic Growth in the Greater Bay Area? How to overcome it?

Like many of you here, I’m excited about the opportunities and possibilities for businesses in the Greater Bay Area.

My greater concern is not only the geopolitical and economical obstacles, but also with how Hong Kong businesses should respond to the Greater Bay Area in light of the current US-China trade tensions.

Tensions between the U.S. and China will likely be a protracted one due to ideological, economical, technological and military differences, and their pursuits of geopolitical dominance and influence.

How then should entrepreneurs respond?

First, entrepreneurs should continue to diversify their markets, value chains, and customer base so as to prevent undue dependence on both countries, and mitigate their vulnerabilities.

Second, as they say, every dark cloud has a silver lining.

Therefore, explore ways to capitalize on opportunities that arise from the trade tensions to strengthen their businesses and ensure that they can generate safe, stable, secure and sustainable growth.

3. How to engage different stakeholders to embrace, develop and accelerate Mobile 5G, AI, IoT, BPO & Sharing Economy?

The advent of new technologies and systems, including Mobile 5G, AI, IoT, BPO & Sharing Economy, has made mega-shifts in the way we run businesses.

Let me share some examples with you.

First, business organizations have to be run as flat, virtual, entrepreneurial, and highly adaptable organizations.

Second, the roles and responsibilities of sales, marketing and business development can no longer be relegated to a job, a function, or a department.

Improving bottom lines should be every employee’s role and responsibility in the new economy.

Third, in a networked village, you cannot show interest in one area of the customers’ life.

You need to increasingly relate to the total person and serve not only his professional but also his total needs.

It may include a part or all of the following needs:

a. Personal and professional needs – customer’s needs as a unique and productive human;

b. Functional needs – needs that has to do with his job and career;

c. Group needs – needs of formal and informal groups that may have an influence on his work and decision-making process;

d. Organisational needs – needs of the organisation that he belongs to.

The above needs influence one another, and any of which can cause detrimental effects on customer satisfaction and the bottom lines.


I hope this message will find a place in your heart.

By the way, I have also recorded other reflections.

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