It’s Time To Transform The Business World

by Patrick Liew on July 31, 2018

It’s Time To Transform The Business World

On March 21, 2003, I received an interesting call, “Patrick, you better fly back right away. People are carrying things out of the office.”

This call started a series of events which changed my life forever.

Prior to that call, I had scaled down my personal involvement with the company and left its daily operations to a management team.

At the trough of the SARS outbreak, sales had dipped to its lowest point.

Operational expenses were at an all-time high.

Our competitors took the opportunity to head-hunt my management staff, and several of my key people literally left me overnight.

Subsequently, my colleagues, clients, and suppliers began to leave me in droves.

Vicious rumours circulated in the market and they were growing stronger by the day.

During that time, I lost an enormous amount of money.

I was also carrying personal liabilities to the tune of millions of dollars.

I went through the darkest hour of my life.


It was then that I started searching my soul and sought our Creator for help. In my spirit,

I sensed a divine calling to rebuild my company to go beyond personal profits and gains.

The initial instruction I received was to “Touch Lives” – to bring out the best in them and to help them live the best of life.

My job was to walk the journey of life with my colleagues and help them live a meaningful, exciting and fulfilling life.

Through them, we would touch lives, bless families, improve communities, and enhance society.

Love – A Powerful Force in Business and in Life

The most important, and also the most difficult part of the message was to tell my people three simple words, “I love you.”

Most people would not even dare to talk about love in the workplace.

I had to learn how to rebuild my company on love and to live out the power of love.

Chart a new course and pioneer a different way of running the business.

I decided to transform my organization into a warm, dynamic and caring family.

Out of that major crisis, I was forced to re-create myself.

Rebuilding The Company

Within three years, with the help of our Creator, we redesigned and re-engineered our company to be a market leader and arguably the first company in the world to rebuild itself on love.

Eventually, we became probably the most awarded company in our industry.

We were also the first single-focus enterprise in our industry to be listed on the Singapore Exchange.

More importantly, since 2003, our company became one of the most active companies in social contributions.

Through the crisis, I learned powerful lessons on how to run a purpose-driven business.

The Four Dimensions

Using the analogy of a computer, I realized there are four dimensions to a love-based management system. In a nutshell:

1. Heartware (Operating System)

The heart of a business challenge is ultimately a challenge of the heart.

It is the ultimate driver for motivation to run a business.

The heart can drive the enterprise in the right direction or towards destruction.

It is where we can derive a soulful and sustainable solution.

The question that begs to be answered is, “Why are you in business? Why do you lead an organisation?”

Your ‘whys’ will help you discover the ‘hows’.

It is your purpose that will determine your performance and progress, driving productivity and helping you develop the right partnerships in your organisation.

Where your heart leads to, that’s where your destination will be.

2. Hardware

The best way to love your people is to build the best business.

The character, commitment, capacity and capability of your organisation will determine its contributions.

The hardware of the company is essentially the business model of your operation – how you do what you do to enhance profit, advantage and growth including the plans, structures, systems, processes, and resources to achieve results.

Results define the hardware of your business and is the only true measurement of life and success.

3. Software

Every business is a people business.

It is the people who work in your business that will make your business work.

I was not just in the real estate business, I was in the relationship business.

I was not in the property business but in the people business.

The software of a business is the way your team and you communicate, collaborate, and co-create solutions for your customers and other stakeholders.

To do that, you need to find the right people to do the right job and at the right time.

The quality of your business is shaped by the quality of your leadership and teamwork.

The people makes the ultimate difference.

4. Soulware

In the final analysis, the purpose of a business is not merely to create products and services, and generate profits.

Businesses should serve a higher purpose of helping people live a better life and making our world a better home.

The more you reach out to bless other lives, the richer and better your life will become.

When you serve a higher calling and a worthier cause, you will attract more people and resources to help you build a stronger company.

Eventually, your business should become a movement – a force for good that would do well and do good, at the same time, all the time.

Call me an idealist if you like, I believe if you and I live with love, our future generations will point to us and say: “That’s the generation that finally got their act of love together.

They eradicated poverty, brought about world peace, and made the world a better home for all of us.”

Will you be one of the Enlightened Entrepreneurs?

Will you join me in the Revolution of Love?


I hope this message will find a place in your heart.

By the way, I have also recorded other reflections.

Please ‘Like’ me on

Please visit my website,

Follow me on:

Visit my Inspiration blog at

For my opinions on social affairs,
please visit my Transformation blog at

Let’s connect on
– via @patrickliewsg

https: //
– via @patrickliew77

My LinkedIn

My Quora

Please read my reflections and continue to teach me.

Life is FUNtastic!


Powered by Facebook Comments

Comments on this entry are closed.

Previous post:

Next post: