Appreciating Your People

July 10, 2011

I met an agent who was complaining about her “Big Boss”. She was wondering why she could not “knock some sense” into him. In my mind, I was thinking, “If only you know his presupposition about agents, you will understand why he thinks and acts in this way.” I felt this way because I would […]

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Doing Different Things Differently

July 9, 2011

One morning I put on my cufflinks quickly and rushed out of the house. Later, I discovered they were not a matching pair. For just awhile I felt very conscious. Fortunately, both of the cufflinks were made of silver. They looked matching even though they were made of different designs. I’ve learned long ago, ‘If […]

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Blessing Others

July 9, 2011

On June 24 2011, I was so happy my agents organised yet another excursion for senior citizens. Every week, we would deliver food and ration to the poor and needy. We have also acquired equipment to do basic health screening. We organised – on a regular basis – parties, talks, and excursions. We have even […]

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Running An Extra Mile

July 8, 2011

When I first started as an agent, there was another agent that I highly respected and admired. I aimed to achieve better results than him. He was better looking than me (most people are), more experienced, and highly competent. I had a simple plan. If he talked to two clients, he could close one sale. […]

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Confirming Appointment

July 8, 2011

A salesperson came to my office for an appointment. I had agreed to the meeting because I mistakenly thought she was representing one of my current vendors. Instead, it was just a ‘cold call’ to promote her services which I did not need. On reflection, both of us were guilty of not discussing in detail […]

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Networking Effectively

July 7, 2011

Recently, I agreed to attend a lunch time meeting because I have reasons to believe I can learn from its proceedings. In addition, I wanted to network with the attendees who could be potential clients. They were also people I loved to have in my circle of friends. I arrived early because I have found […]

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Repeating The Message

July 7, 2011

I attended a Transaction Leaders Forum organized by Ernst & Young. Julia Ann Smith, one of the speakers related a story about interviewing a senior manager from The Ritz Carlton. It is a well known fact that The Ritz Carlton has become an icon for customer service. The staff has been so good in doing […]

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Walking On Footprints Of Giants

July 6, 2011

I had lunch with Edmund Chan, one of the many mentors I have in my life. Although we did not have a lot of time together, his words of wisdom has changed and will continue to change my life. I am a product of many mentors in my life. Since young, I have been moulded […]

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Learning To Live

July 6, 2011

I wrote this reflection in Café Buendia. This is an Italian café at Henley-On-Thames, an idyllic English market town with boutique shops lining both sides of a one-lane street. For a week every year, this quaint village will attract people from all over the world to witness the Henley Royal Regatta. It is also home […]

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Building On Friendships

July 5, 2011

I met Peter, my best friend in Primary School. We spent some time chatting about the great time we had. Peter and I were in the same class from Primary 1 to Primary 6. He was also my neighbor and he used to stay about 200m from my house. Our parents had to work very […]

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